Fixed Next Steps
Fixed next steps are pre-defined instructions that remain the same for all users regardless of their application status or input. These steps typically include general actions like submitting additional documents, making a payment, or scheduling an appointment.
Purpose: Ensure all users see essential steps for completing the service.
Characteristics: Consistent content, no conditional logic, straightforward instructions.
{
"nextSteps": [
{
"title": "Payment Required",
"description": "Your application requires payment of . Use Bill ID to complete the payment within 48 hours. Payment can be made through any bank or mobile money service.",
},
{
"title": "Online Call Inspection",
"description": "A site inspection will be scheduled for your business premises. Our team will contact you at to confirm the inspection date.",
},
{
"title": "Site Inspection",
"description": "A site inspection will be scheduled for your business premises. Our team will contact you at to confirm the inspection date.",
}
]
}