The Next Steps page guides users through the remaining actions in their service application. It provides clear instructions and expectations, helping users understand what they need to do next to complete their application. The page is divided into two types of next steps: Fixed and Dynamic.
Fixed next steps are pre-defined instructions that remain the same for all users regardless of their application status or input. These steps typically include general actions like submitting additional documents, making a payment, or scheduling an appointment.
Dynamic next steps are adaptive and respond to the status of the application or the user’s inputs. This allows for a more personalized experience, showing only the steps that are relevant to the current user at the given time.
Purpose: Guide users efficiently by showing steps that are relevant to their current situation.
Characteristics:
Dynamic next steps leverage two main sources of information:
The Next Steps page typically shows each step with a title, description, and context-specific instructions. Steps may also include contact information, deadlines, and links to relevant actions.