Essential foundation training required for all service manager certification levels.
The Foundation Training serves as the core program where participants learn the fundamental building blocks of service management. This comprehensive training prepares you for either the Practitioner or Expert certification tracks.
- Understanding Service Requirements Documents (SRD)
- Technical design principles and standards
- Documentation best practices
- Service architecture planning
- Dynamic form construction using IremboHub tools
- Field types and validation rules
- User experience design principles
- Form testing and optimization
- Static pricing configuration
- Dynamic pricing implementation
- Formula-based pricing approaches
- Payment gateway integration basics
- Understanding workflow events and actions
- Breaking vs. non-breaking actions
- Notification systems setup
- Basic process automation
- Certificate template creation
- Document generation workflows
- Custom certificate components
- Certificate delivery methods
- Endpoint usage and configuration
- Basic API integration principles
- Data exchange patterns
- External service connectivity
- Basic understanding of web technologies
- Administrative access to IremboHub platform
- Completion of platform orientation
Access comprehensive training resources:
- Getting Started Exercise
- Platform documentation and guides
- Interactive tutorials and workshops
- Practice exercises and examples
- Technical Understanding (30%) - Platform architecture and capabilities
- Practical Skills (40%) - Hands-on implementation abilities
- Best Practices (20%) - Industry standards and optimization
- Problem Solving (10%) - Troubleshooting and solution design
- Complete all training modules
- Pass foundation assessment with 70% minimum score
- Demonstrate practical competency in core areas
- Submit foundation project deliverable
Upon successful completion of Foundation Training, you can proceed to:
Focus on building production-ready services with standard implementations.
Advanced track for complex implementations and custom development.
Enroll in Foundation Training
Complete the enrollment form to access foundation training materials and begin your certification journey.
¶ Support and Resources
- Technical support during training
- Peer learning groups and forums
- Office hours with certification instructors
- Practice environment access
Foundation training is self-paced with optional instructor-led sessions:
- Self-paced learning: 2-3 weeks recommended
- Instructor sessions: Weekly support calls
- Assessment window: Flexible scheduling
- Project submission: Rolling deadlines
Back to Service Manager Certification
Foundation Training provides the essential knowledge base for successful service management on the IremboHub platform.