¶ In this lesson you will
- Sign off a change request in the organization portal
- Choose the publishing portals
- Know when an IremboGov admin must activate the service
¶ The organization signs off
After QA approval the organization admin opens the organization portal, picks the right institution, and goes to Services → Service Versions. The change request shows Ready To Go Live.
Service Versions: the change request is Ready To Go Live
- Service Versions: list of change requests
- Course Demo row: the service to sign off
- Ready To Go Live: passed QA
- View: open the service version
- Institution: current organization MINALOC
The change request details
- Action: open sign-off options
- Ready To Go Live: status badge
- Service Details: name, institution, category
- Added By: who built and reviewed it
- Go Back: return to the list
Action → Sign-Off (or send it back with Reject Request)
- Action: dropdown menu
- Sign-Off: approve and publish to portals
- Cancel Request: cancel this change request
- Reject Request: send it back
Choose the publishing portals
- White Label portals: organization-branded portals
- Citizen Portal: tick to publish for citizens
- Cancel: close without signing off
- Save: disabled until a portal is ticked
Citizen Portal ticked, Save
- Citizen Portal: selected marketplace
- Save: confirm the sign-off
- Cancel: abort sign-off
Signed off: the version is Live
- Live: service version is signed off
- Added By: people involved
- Service Versions: back to the list
- Go Back: return to previous page
What sign-off does on each portal
| Portal type | Examples | After sign-off |
|---|---|---|
| White label | The organization's own branded portal | Published at once |
| Marketplace | Citizen Portal, Agent Portal, Irembo Plus, RDB One Stop Center | Waiting Approval until an IremboGov admin activates it (new services only) |
¶ The IremboGov admin activates a new service
For a new service on a marketplace, an IremboGov admin or partnership manager opens the admin portal: Organizations → search the organization → View → Services, opens the row Waiting Approval, and clicks Activate. Only then do applicants see the service.
Admin portal: Organizations
- Organizations tab: list of organizations
- Search for organization: find MINALOC
- Requests tab: organization requests
- Menu: admin navigation
The organization's services: Waiting Approval
- Services tab: organization's portal services
- Search for service: filter by name
- Waiting Approval: pending admin activation
- View: open the portal request
Activate or Reject the publication request
- Activate: publish the service on the portal
- Reject: decline the publication request
- Waiting Approval: current status
- Requested Portal: Citizen Portal
Confirm, with an optional reason
- Reason (Optional): add a note
- Activate: confirm activation
- Cancel: go back without activating
- Close: dismiss the dialog
Active: live on the Citizen Portal (Deactivate and Suspend are now offered)
- Active: service is live on the portal
- Request Status: Active
- Deactivate: take the service offline
- Suspend: pause the service temporarily
¶ The live service in the organization portal
Listed Services: the live service
- Listed Services: published services
- Search for service: filter by name
- Active: live on Citizen Portal
- View: open service details
- Create: start a new service
Action menu of a live service
- Action: open the menu
- Create Service Improvement: start a new version
- Roll back to the previous version
- Manage SLAs: set service level agreements
- Export: download the service configuration
Gotcha · pick the institution before you follow a link
An organization admin account can cover several institutions, and the active one can change between logins. A change request link opened in the wrong institution silently sends you to the dashboard. Switch the institution first.
Tip · the service code
The service code (for example
SRVF276B710for the demo) is assigned at go-live. Support tickets and Kibana searches use it.
¶ Check yourself
A new service was signed off with Citizen Portal ticked, but citizens still cannot find it. What is missing?
- A. The QA reviewer must approve it again
- B. The service manager must click Prepare for testing
- C. An IremboGov admin must activate it in the admin portal
- D. The officer must be assigned
Show the answer
C. Marketplace portals stay Waiting Approval for a new service until an admin (or partnership manager) activates them.
← D1 · Submit to QA and the review loop · D3 · Change a live service: Service Improvement →