¶ In this lesson you will
- Apply, review and create an application
- Pay with IremboPay
- Follow the application and download the certificate
¶ Fill, review, create, pay
This is a general walkthrough; every service follows the same pattern. To practise on a richer form you can use this sample staging service.
1 · The service page: the summary from your Overview, then Apply
- Apply now: starts the application form
- Service title: Course Demo - Umuganda Travel Clearance
- Price: 1,000 RWF from the pricing config
- Processing time / Provided by: Working days: 1, MINALOC
- My applications: where submitted applications are listed
2 · The form, filled
- Full names: Course Demo Traveller
- Location cascade: District > Sector > Cell > Village
- Date of travel: 15/10/2026
- Purpose of travel: Medical
- Save Draft: keeps a draft
- Continue: go to the Review step
3 · Review and create the application
- Review every answer; Edit goes back
- Where to send notifications (phone or email)
- Confirm the information is true
- Create application: enabled once the box is ticked
4 · Application created: pay to submit
- Paid service: submitted only once paid
- Bill ID and amount
- Pay and submit opens IremboPay
- Next steps: empty in V-01 because of a condition bug, fixed in lesson D3
5 · IremboPay: mobile money, card, bank, cash...
- MTN Mobile Money: selected payment method
- MoMo phone number input (ex: 078/9xxxxxxx)
- Pay 1,000 RWF: sends the MoMo prompt
- USSD code: 18237886273198758#
- Copy: copies the USSD code
6 · My applications: status of every application
- My applications: top navigation tab
- Search by application name or bill ID
- Application No: C260930153624GYAJSI
- Status: Awaiting Payment
- View: opens the application details
Application details: status timeline and summary
- Pay now: opens IremboPay
- Application No: C260930153624GYAJSI
- Status badge: Awaiting Payment
- Service fee: 1,000
- Status timeline: Awaiting Payment 9/30/26, 3:36 PM
- Hide application summary: toggles submitted data
7 · Approved
- Download Receipt: payment receipt
- Status badge: Request Approved
- Application No: C260930154908NNDJPX
- Timeline: Awaiting Payment > Submitted for Processing (x2)
- Timeline: Request Approved 9/30/26, 3:54 PM
8 · My certificates: preview or download
- My certificates: side menu entry
- Search by document name or service
- Status filters: View all / Valid / Expiring Soon / Expired
- Valid badge on the issued certificate
- Certificate for C260930154908NNDJPX
Choose the certificate language (one per template language)
- Select certificate language dialog
- English: radio option to select
- Download: downloads the certificate PDF
- Cancel: closes the dialog
The generated certificate. The empty district and sector are a real template bug, explained in lesson B9
- Certificate title: Umuganda Travel Clearance
- Application number: C260930154908NNDJPX
- Destination district / sector: rendered empty (mapping gap)
- Date of travel: 15/10/2026
- Valid until: 07/10/2026
- Verify URL: citizen-portal verify-certificate-scan link
What the applicant sees for each state
| Applicant sees | Workflow state |
|---|---|
| Pending payment | PAYMENT_PENDING |
| Submitted for Processing | PENDING_ASSIGN_OFFICE, PENDING_OFFICER_PROCESSING |
| Request Approved | APPROVED |
| Rejected / Action required | REJECTED / PENDING_RESUBMISSION |
Gotcha · "Submitted for Processing" does not mean an officer has it
The applicant sees the same label while the application waits for an office and while an officer has it. An application stuck in
PENDING_ASSIGN_OFFICElooks normal to the applicant (lesson D6).
Tip · email login on staging
The login opens on the phone number; click Use email instead to sign in with an email test account.
← A11 · Prepare for testing and test the service · A13 · The officer journey →