¶ In this lesson you will
- Find an application in the officer inbox
- Open it and take an action
- Know why an application may be missing
¶ Navigate the officer portal
Officers work in the officer portal. You do not need to process a real application to learn it: open any existing application in the inbox and look around. Officers only see applications assigned to their office.
Inbox
- Organization switcher
- Inbox
- All Applications
- Reports
- Filter by service
- From date
- Search by application number
- Pending
- Requested for Action
- Processing deadline (from the expected processing time)
- Review opens the application
Search by application number
- Search box: C260930154908NNDJPX
- Search button
- Result: Application No C260930154908NNDJPX
- Status: Submitted for Processing
- First processing time deadline: 01 Oct, 2026 - 17:49
- Review: opens the side panel
The application panel
- Application number
- Application summary
- The applicant's answers, section by section
- Approve
- Request for Action
- More Actions (Reject...)
The buttons are the transitions from the current state that this officer may fire. Approve runs immediately when the transition has no officer form; Reject and Request for Action ask for a comment, which the notification sends to the applicant.
Requested for Action: waiting for the applicant
- Inbox: officer work queue
- Pending tab (61)
- Requested for Action tab (16)
- Search application box
- Search button
- Review: opens the application
Gotcha · an office with no working officer
Our first demo application (
C260930153624GYAJSI) went to an office whose only officer account had no officer profile. It was assigned, paid, and invisible to everyone. Before go-live, check that the office in your OFFICE_ASSIGNMENT action has active officers.
¶ Check yourself
An officer says the Approve button is missing on an application. What is the most likely cause?
- A. The applicant did not pay
- B. The APPROVE transition is not authorised for this officer (role or authorised users)
- C. The certificate template is missing
- D. The browser cache
Show the answer
B. The portal only shows transitions the signed-in officer may fire from the current state. We reproduced this in lesson D6 (authorisedUsers set to someone else).
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