2. Overview
- Service Name (from the organization, editable)
- Service Summary: what the service gives, who needs it, what to prepare
- Html switches to raw HTML
- Live preview of the summary
- Service Category (required): where the service is listed
- Knowledge base Article Url: optional help article
- Individual: citizens can apply
- Business: companies can apply
- Initial RFA Enforcement: loads a request for action at the start of the application (rare)
- Continue saves the step
The demo overview, filled
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- Overview: service details step
- Service Name: name citizens see
- Service Category: Immigration and Emigration
- Individual: allow individuals to apply
- Non-verified individuals: also allow users without verified profile
- Continue: save and go to the next step
Tip · write the summary for the applicant
Say in plain words what the applicant gets, who is eligible, what documents to prepare, the price and how long it takes. The citizen portal shows this on the service page before the Apply button.
Gotcha · switch on at least one applicant type
If neither Individual nor Business is on, nobody can apply once the service is live. The demo is for individuals only.
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