Every screenshot in this course comes from one training service built on staging for this course, from creation to certificate: the Umuganda Travel Clearance. A resident asks the sector office for a clearance to travel on an Umuganda day. The form asks for traveller details, the district and sector, the travel date and the purpose; the officer approves; a certificate is issued.
The demo service
| Item | Value |
|---|---|
| Service | Course Demo - Umuganda Travel Clearance |
| Organization | MINALOC (training) |
| Service code (given at go-live) | SRVF276B710 |
| Workflow | NEW → PAYMENT_PENDING → PENDING_ASSIGN_OFFICE → PENDING_OFFICER_PROCESSING → APPROVED / REJECTED / PENDING_RESUBMISSION |
| Price | 1,000 RWF fixed; the bill expires after 72 hours; account GOR-CG-RWF, merchant GOR |
| Certificate template | TE4I3DV, valid 7 days |
| Healthy application | C260930154908NNDJPX (paid, approved, certificate issued) |
| Stuck application | C260930153624GYAJSI (sent to an office with no working officer) |
| Failure drills | C260930160805U9PQEY (wrong role), C260930160938VLLWAM (office not found), C260930161617RK5OKX (state not found) |
The demo is deliberately simple so you can see the whole flow. We also broke it on purpose three times (Section D) so you can see what real failures look like in the portals and in Kibana.
Tip · reuse a sample to practise applying
To practise the applicant side on a richer form, you can open this existing staging service in developer mode: sample service on the citizen portal. Do not pay real money; staging uses sandbox payments.
Training data only
All names, phone numbers and emails in screenshots are test data or are blurred. Never paste real citizen data into a training service, a ticket or a chat.
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