¶ In this lesson you will
- Activate your service manager account and sign in
- Read the Change Requests list: tabs, search and row actions
- Know which portal each person uses
¶ Account first
A service manager account is created by an IremboHub admin. You receive an email, click the activation link and set your password. Then sign in at service-portal.staging.iremboinc.com. Always practise on staging, never on production.
An organization assigns you each service it wants built. The Service Management Portal calls every assignment a change request (CR): the first version of a new service, or an improvement of a live one.
▶ Video walkthrough in the Rise course.
Change Requests: everything assigned to you
- All: every change request assigned to you
- In Development: yours to configure
- In QA: waiting for the QA reviewer
- Ready To Go Live: QA approved, waiting for the organization sign-off
- Live: published and locked
- Search by service name
- Requirement Doc: the SRD the organization attached
- Configure opens the service builder
- Debug Mode: extra logs while you test
Where a change request is, and what you can do
| Tab | Change request status | Can you edit? |
|---|---|---|
| In Development | IN_DEVELOPMENT |
Yes |
| In Development | IN_REDEVELOPMENT |
Yes: fix the QA feedback, then resubmit |
| In QA | IN_QA |
No, the QA reviewer is reviewing it |
| Ready To Go Live | LIVE_READY |
No, it waits for the organization sign-off |
| Live | LIVE |
Never. Any save returns INVALID_CHANGE_REQUEST_STATUS. Use a Service Improvement |
Tip · read the SRD before you click Configure
The Requirement Doc button opens the Service Requirement Document (SRD) the organization uploaded. It is your specification: form fields, prices, states, notifications, certificate. The SRD structure is explained in SRD structure.
¶ Check yourself
Your change request is in the Ready To Go Live tab and you spot a typo in the form. What can you do?
- A. Nothing in that CR: it waits for sign-off. Ask the organization to send it back or fix it later with a Service Improvement
- B. Click Configure and fix the typo
- C. Ask the QA reviewer to edit it
- D. Delete the CR and start again
Show the answer
A. Only In Development change requests are editable. After QA approval the configuration is frozen for sign-off; after go-live every change is a new version (Service Improvement, lesson D3).
← Meet the demo service · A2 · Initiate the service in the organization portal →