¶ In this lesson you will
- Switch to the right institution
- Create a new service and assign the service manager and QA reviewer
- Know the four service types
¶ The organization starts every service
A service manager cannot create a service. The organization admin does it in the organization portal and assigns the people who will build and review it. This is where our demo service was born.
Step 1 · Pick the institution first
- The institution switcher. One admin account can cover several institutions; everything below it belongs to the one selected here
Gotcha · the wrong institution bounces you to the dashboard
The active institution is remembered per session and can change between logins. If a change request link sends you back to /dashboard/stats, you are in the wrong institution: switch first, then navigate.
Step 2 · Services → Create
- Create
- Create New Service: a brand-new service (version V-01)
- Create Service Improvement: a new version of a live service (lesson D3)
- Listed Services: live services
- Service Versions: every change request and its status
Step 3 · Fill the new service form
- Service Type: Normal for a standard service
- Service Name, as citizens will see it
- Service manager who will build it
- QA reviewer who will review it
- Upload the requirement document (SRD, PDF)
- Comment for the service manager
- Submit creates change request V-01 In Development
Service types in the form
| Service type | Use it for |
|---|---|
| Normal | A standard service: one form, one application, one workflow. Everything in this course. |
| Journey, Journey V2, Journey V3 | Services that chain several services into one guided journey (a parent application with child applications). Only when the SRD asks for it; the journey mapping is configured by the platform team with you. |
Step 4 · The new change request is created and appears in the service manager's list
Tip · who can be picked
The service manager and QA reviewer lists only show accounts that already exist with those roles. If a name is missing, request the account first through the service desk; the organization cannot create it.
¶ Check yourself
Who creates a new service and chooses its service manager?
- A. The organization admin, in the organization portal
- B. The service manager, in the Service Management Portal
- C. The IremboGov admin, in the admin portal
- D. The QA reviewer
Show the answer
A. The organization owns the service: it creates it, assigns the builder and the reviewer, and later signs it off.
← A1 · Your workspace: the Service Management Portal · A3 · The service builder and templates →